In England, Social Tariffs refer to reduced-rate energy tariffs offered by some energy, broadband and water suppliers to eligible low-income households or individuals who meet certain criteria. These tariffs are designed to help vulnerable customers afford their bills.
The eligibility criteria typically include factors such as income level, receipt of certain benefits, or vulnerability due to health conditions.
Examples of social tariffs in England are primarily related to energy, broadband, and water services. Here are a few key examples:
Key Sectors Offering Social Tariffs:
- Energy: Social tariffs or discounted schemes like the “Warm Home Discount (WHD)*” help low-income or vulnerable households reduce their electricity and gas bills. Some energy suppliers provide additional financial assistance and payment support for struggling customers.
The “Warm Home Discount (WHD)” is a government-led scheme that provides a one-off discount on electricity bills to low-income households or those receiving certain benefits. For winter 2023-2024, eligible households received a £150 discount.
It is available through participating energy suppliers, but eligibility and the application process vary depending on the supplier.
Here is the link to the “Warm Home Discount” information: https://www.gov.uk/the-warm-home-discount-scheme
- Broadband: Certain broadband providers offer social tariffs for low-income households or those on benefits, providing essential internet services at reduced prices. These packages often include basic broadband speeds priced lower than standard plans.
Here is the link to the OFCOM page:
https://www.ofcom.org.uk/phones-and-broadband/saving-money/social-tariffs/
- Water: Many water companies offer social tariffs that reduce water bills for households on low incomes or government benefits. These schemes may reduce bills by a certain percentage or provide other assistance like spreading payments over time.
Here is the link to the OFWAT page: https://www.ofwat.gov.uk/households/customer-assistance/
Eligibility:
Social tariffs are typically available to individuals or households who meet specific criteria, which can include:
Receiving certain benefits, including:
- Universal Credit
- Pension Credit
- Income Support
- Having a low household income
- Being vulnerable due to age, disability, or health conditions.
Social tariffs aim to ensure that essential services remain affordable for those most in need.
Priority Services Register (PSR)
This is not a tariff but a support service for vulnerable customers (such as the elderly, disabled, or those with severe health conditions).
The Priority Services Register (PSR) is free to join. It helps utility companies, including energy suppliers and electricity, gas, and water networks, look after customers who have extra communication, access, or safety needs. It also helps companies tailor their services to support households who need extra help with everyday energy matters like bills and in the unlikely event of a power cut, gas, or water supply interruption.
You can sign up here https://www.thepsr.co.uk/
For General Support and Information, Go To:
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