“I was introduced to Joanne and Sunrise Care Advisers during an incredibly stressful and confusing time. My father had been diagnosed with early onset Alzheimers and was rapidly deteriorating, and unfortunately social services had become involved and were pressuring my family and I into making decisions we weren’t ready to make, and they were not listening to us or my father.
My father was feeling really helpless as he did not trust the social workers and was resistant to any involvement from myself and my sister as well. I was at a total loss as to what to do or who to turn to. Joanne made it clear to him that she was independent and was there to support us all, not to force anything on him. She really got to know him and developed a good relationship so he trusted her judgement and advice. This meant she could talk through options with him which I was not able to do.
Her thorough understanding of social services and the care system meant that she was able to guide us all through the frequently confusing, frustrating and upsetting system, by attending panel meetings and advising on how to follow through on social services instructions. It was great to know she was always available if I had any questions, or just needed to have a rant!
We ended up arranging full time live in care for my father. Joanne advised us on the options open to us, from explaining the detail of what we would need to do employ someone directly to recommending and liaising with companies who provided that service. She did all the legwork which took a massive weight off my shoulders and there was no pressure to make a decision.
I would say to anyone in the same position as I was to take independent advice as Joanne was such a huge help to me and my family. She helped us work through a very difficult time in a calm and professional way and, although my father isn’t going to get any better, her advice has meant that the time he has with us will be spent in the way that he wants.”